Store Policy

Shipping Policy

Shipping Fees & Services
Shipping fees is RM8 to West Malaysia & RM14 to East Malaysia less than 1kg. All shipping services used by provides a tracking number and full insurance.

Delivery Time
Please allow up to 5-7 working days (not including weekends or holidays) for your parcels to arrive. Processing time is required so that we can review your order information, process and prepare it for shipping.

Returned To Sender Packages
If your package is not successfully delivered and is sent back to Hook Allianze by the courier, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable.

Returned To Sender Packages
Under the circumstances that you are still unable to locate your package, kindly email us at for further assistance.

Return Policy

RETURN & EXCHANGE has to meet following condition:

You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required


Reasons for return


New condition

Sealed condition

Complete (free gifts, accessories, original packaging)

Not damaged

Tags & labels attached

Delivery – Wrong Product

Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only

Quality – Damaged Product




Quality – Defective



ReFUND Policy

Refund can be processed in case of :

1) Delivery Discrepancies

– Failure of our third-party logistics partner to fulfil the order

– Order is not delivered as per scheduled delivery date/time

– Order is cancelled due to extenuating factors from Hook Allianze Trading Sdn Bhd

2) Incorrect Delivery Quantity

– There are missing items in the order

by contacting our customer service number or email at

For your convenience, we offer different refund options for you to choose from either by

Bank Refund or Code Voucher

A) Bank Refund

1. We will update you via email once your refund has been initiated after received your bank account information

2. You will be able to see the credited amount on your statement as per lead time listed in the table for each of the refund channel

Payment Method

Refund Method

H00K Processing Time

Bank Processing Time

Debit & Credit Card/ Bank Transfer/ E-Wallet

GIRO/ Instant Transfer

2 – 7 working days

1 – 2 working days

B) Code Voucher

1. A notification email with the code voucher will be send to you within 2 working days

2. The code voucher will be valid for a month after the issuance date

3. You may use to offset your next purchase amount. However, if your purchase

Amount is less than the voucher’s value, there will be no any refund afterwards.

Note: Any postage fee incurred during the returns, please email us your postage fee with receipt for us to refund you. Processing time will be the same as per above method

Privacy Policy

This Privacy Policy discloses the privacy practices for the website (collectively, the “Website” is located at

The following statement explains what personal information we may obtain from you (the “User” or the “End User”) and how we use that personal information. By registering as a user of any services provided by Hook Allianze through the website and by using the website in general, you are in agreement with these terms.

This Privacy Policy does not apply to other website links found on . You agree that your use of (the Site) signifies your consent to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use the Site.

Information Collected

If you subscribe to the Site and/or place an order through the Site, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Telephone numbers and e-mail addresses are used to contact you regarding your order. Hook Allianze will never sell, rent or share your personal information, including your e-mail address, with any third parties for marketing purposes without your express permission. If you choose to connect via the Facebook platform, you expressly consent to providing Hook Allianze that information. All information provided to Hook Allianze will be stored in a secured location. If you decide to save your order information you will be creating an account that includes a personal password. Please safeguard your password and other personal information. You may be liable for unauthorized use of our web site, as well as have your private information used by others. In addition, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site.

How We Use Your Information

We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information in order to give you a more enjoyable convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site. Hook Allianze is authorized to synthesize data provided by you, either on the Site or via the Facebook platform, to Hook Allianze and provide that data to our affiliates. We may track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information. In connection with their performance of services to maintain and operate the Site and certain features on the Site, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. In such a circumstance the Transferee would be bound by the terms of this privacy policy. We may transfer any information you voluntarily provide through the questionnaire, registration or through access to your social media pages with your express consent only.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction. We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information. If you submit your email address to be added to our mailing list, we will use your email address for the sole purpose of sending you information, special offers and other partners along with web site updates. Each email we send will contain information about how to unsubscribe from our mailing list. You can also unsubscribe by sending an email to

Comments you voluntarily post on public forums such as our blog or product reviews forum will be displayed publicly along with the name you submit and the time at which you submitted the comment.

Should you submit a product review on the Hook Allianze product page, your product review will be checked for profanity and/or inappropriate language/information. Please note, Hook Allianze will not post reviews that are overtly negative or unnecessarily harmful to other members or affiliates of Hook Allianze . Should such information appear in a review, that review will not be posted. When you submit a review you consent that Hook Allianze , may post said review on the Site. Should you wish to remove your review, please contact Hook Allianze at If you elect to use our referral services for informing a friend about our site, we ask you for the friend’s name and email address. Hook Allianze will automatically send the friend a one-time email inviting them to visit the site. Hook Allianze stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Hook Allianze at any time to request the removal of this information from our database.

Information Collected By Cookies

Hook Allianze uses cookies on the Site to improve the quality of our site and services to you. A cookie is a small text file on your computer which a website sends to your computer to allow the website to store information which uniquely identifies our users. Hook Allianze ’s cookies do not collect or store personally identifiable information. Rather, the cookie stores a token which uniquely identifies a particular user at a particular time. That token is then linked to the user information in our secured databases. You can always delete the cookies and reset your browser to refuse all cookies or to display a message when a cookie is being sent. If you reset your browser, some of the Site features and functionality may not be available to you and you may not be able to take advantage of all the features on the Site.

We may work with other companies who place cookies or web beacons on our website. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements with Hook Allianze and other legal restrictions. Hook Allianze does not permit any of these companies to collect personal information using cookies or web beacons on our websites. Certain functionalities related to the provision of additional products and services require marketers to share website usage information about visitors to the Site, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. To this end, Hook Allianze’s third-party advertising company makes a note of some of the pages you visit on the Site through the use of pixel tags.

How We Protect Your Information

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is 100% secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your computer to our servers. In addition, only those employees and third parties who need access to your information, in order to perform their duties, are allowed such access. You may access and update your registration information, shipping and billing address and email preferences on your account page.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.

Children’s Privacy And Parental Controls

We do not solicit any personal information from children. If you are not 13 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

Privacy Policy Changes

If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

Contact Hook Allianze

If you have any questions or concerns about our Privacy Policy, please contact us at